Success Story: Restoration Clinics

Read how RESTORE overcame the challenge of a retiring HR Manager by leveraging Fractional HR

Client: Restoration Clinics | http://www.restorehair.com

Restoration Clinics, a thriving healthcare provider, had grown remarkably, scaling from a small team of 5-6 employees to an impressive workforce of over 120 individuals spread across multiple states. People relations have been a cornerstone of the company's success, with HR consultant Therese and in-house HR lead Warren playing pivotal roles in supporting Restoration Clinics' expansion and development.

Challenge

As Warren, Restoration Clinics' long-time HR lead, approached retirement, the company faced a critical challenge. They needed to find a reliable and experienced replacement for Warren's HR responsibilities, without the risk of high turnover associated with a full-time in-house hire.

Restoration Clinics' key objectives were to:

  1. Ensure a seamless transition of HR functions, including recruiting, onboarding, benefits administration, and compliance.
  2. Maintain the personal, integrated approach that had been successful for the company, even in a virtual engagement.

The overall goal was to find a partner who could provide high-quality HR support and enable the continued growth and success of the organization.

Solution

Restoration Clinics turned to Northstar PMO, a fractional HR services provider, to address their pressing HR needs. NorthstarPMO's tailored approach included:

  1. Transition planning: NorthstarPMO worked closely with Warren to understand his current HR duties and develop a comprehensive transition plan, ensuring a smooth handoff of responsibilities.
  2. Dedicated HR team: NorthstarPMO assigned a dedicated team, led by Jessica, to provide Restoration Clinics with a consistent point of contact and deep expertise in all aspects of HR.
  3. Flexible, virtual engagement: Recognizing the company's preference for a personal, integrated approach, NorthstarPMO delivered its services remotely, leveraging technology to maintain a high level of collaboration and responsiveness.
  4. Proactive support: NorthstarPMO took a proactive approach, anticipating Restoration Clinics' needs and providing guidance on HR best practices, compliance, and strategic initiatives.

NorthstarPMO's approach differed from traditional in-house HR solutions or generic HR service providers by offering a tailored, fractional model that combined deep expertise, flexibility, and a personal touch.

Outcome

The partnership between Restoration Clinics and NorthstarPMO has been a resounding success, as evidenced by the following outcomes:

  1. Seamless HR transition: NorthstarPMO's transition planning and dedicated team ensured a seamless handoff of HR responsibilities from Warren, with no disruption to Restoration Clinics' operations.
  2. Improved HR efficiency: By outsourcing their HR functions to NorthstarPMO, Restoration Clinics has been able to focus on their core business, while benefiting from NorthstarPMO's expertise and efficient processes.
  3. Positive client feedback: Both Therese, the HR consultant, and Warren, the former HR lead, have provided glowing feedback on NorthstarPMO's performance, rating their relationship and service delivery at 4.5 to 5 out of 5.

Continued growth and success: Since partnering with NorthstarPMO, Restoration Clinics has continued to grow, expanding to over 120 employees across multiple states.

Inspired by these results? Discover how our Fractional HR service can help you overcome challenges and realize your vision. Schedule your discovery call now.
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