Success Story: Restoration Clinics

Read how RESTORE overcame the challenge of a retiring HR Manager by leveraging Fractional HR

Client: Restoration Clinics | http://www.restorehair.com

Restoration Clinics, a thriving healthcare provider, had grown remarkably, scaling from a small team of 5-6 employees to an impressive workforce of over 120 individuals spread across multiple states. People relations have been a cornerstone of the company's success, with HR consultant Therese and in-house HR lead Warren playing pivotal roles in supporting Restoration Clinics' expansion and development.

Challenge

As Warren, Restoration Clinics' long-time HR lead, approached retirement, the company faced a critical challenge. They needed to find a reliable and experienced replacement for Warren's HR responsibilities, without the risk of high turnover associated with a full-time in-house hire.

Restoration Clinics' key objectives were to:

  1. Ensure a seamless transition of HR functions, including recruiting, onboarding, benefits administration, and compliance.
  2. Maintain the personal, integrated approach that had been successful for the company, even in a virtual engagement.

The overall goal was to find a partner who could provide high-quality HR support and enable the continued growth and success of the organization.

Solution

Restoration Clinics turned to Northstar PMO, a fractional HR services provider, to address their pressing HR needs. NorthstarPMO's tailored approach included:

  1. Transition planning: NorthstarPMO worked closely with Warren to understand his current HR duties and develop a comprehensive transition plan, ensuring a smooth handoff of responsibilities.
  2. Dedicated HR team: NorthstarPMO assigned a dedicated team, led by Jessica, to provide Restoration Clinics with a consistent point of contact and deep expertise in all aspects of HR.
  3. Flexible, virtual engagement: Recognizing the company's preference for a personal, integrated approach, NorthstarPMO delivered its services remotely, leveraging technology to maintain a high level of collaboration and responsiveness.
  4. Proactive support: NorthstarPMO took a proactive approach, anticipating Restoration Clinics' needs and providing guidance on HR best practices, compliance, and strategic initiatives.

NorthstarPMO's approach differed from traditional in-house HR solutions or generic HR service providers by offering a tailored, fractional model that combined deep expertise, flexibility, and a personal touch.

Outcome

The partnership between Restoration Clinics and NorthstarPMO has been a resounding success, as evidenced by the following outcomes:

  1. Seamless HR transition: NorthstarPMO's transition planning and dedicated team ensured a seamless handoff of HR responsibilities from Warren, with no disruption to Restoration Clinics' operations.
  2. Improved HR efficiency: By outsourcing their HR functions to NorthstarPMO, Restoration Clinics has been able to focus on their core business, while benefiting from NorthstarPMO's expertise and efficient processes.
  3. Positive client feedback: Both Therese, the HR consultant, and Warren, the former HR lead, have provided glowing feedback on NorthstarPMO's performance, rating their relationship and service delivery at 4.5 to 5 out of 5.

Continued growth and success: Since partnering with NorthstarPMO, Restoration Clinics has continued to grow, expanding to over 120 employees across multiple states.