Success Story: WorldVia

Read how WorldVia partnered with NorthstarPMO to revitalize their operations positioning them for sustainable growth in the evolving travel industry

Client: WorldVia | https://worldvia.com/

WorldVia Travel Group, a premier travel platform, faced challenges in the shifting travel industry. During the pandemic, they navigated substantial growth and the complexities of modern HR demands, NorthstarPMO stepped in to provide essential support, reshaping their approach to human resources management and helping them stabilize and enhance their operations.

Challenge

During the pandemic, WorldVia’s team of 100 had been paired down to 25, which included the dissolution of an HR specialist role. As travel resumed, they found themselves navigating substantial growth alongside the complexities of modern HR demands. The company needed robust HR support to handle recruitment, onboarding, benefits, and employee engagement effectively as they scaled back up. Their goals included establishing a responsive, comprehensive HR strategy that aligned with their culture, rapid technological advancements and diverse workforce needs.

Solution

NorthstarPMO implemented a fractional HR model tailored to WorldVia's unique requirements. This approach included:

  • Strategic HR Planning: Collaborating closely with WorldVia’s leadership to understand their long-term goals and immediate HR needs.
  • Technology Integration Support: Leveraging NorthstarPMO's expertise to enhance WorldVia’s proprietary technology platforms with HR functionalities.
  • Comprehensive HR Management: Providing scalable solutions in recruitment, policy development, and compliance, ensuring alignment with state-specific regulations.
  • Proactive Engagement: Introducing initiatives that fostered a culture of transparency and inclusivity, crucial for remote and diverse teams.

Outcome

The partnership has revitalized World Via’s HR operations:

  • Enhanced HR Efficiency: By outsourcing HR functions, WorldVia could focus more on core business areas, leading to improved operational efficiency.
  • Cultural Reinforcement: Initiatives led by NorthstarPMO have strengthened WorldVia’s culture, promoting a supportive and inclusive work environment.
  • Strategic HR Alignment: With NorthstarPMO’s support, WorldVia has effectively aligned their HR strategies with business objectives, supporting sustainable growth.

This collaboration not only stabilized WorldVia during a critical period but has set a foundation for continuous improvement and success in the evolving travel industry.