Success Story: WorldVia
Discover how NorthstarPMO has supported WorldVia over three years to revitalize their operations, and enable their strategic growth, positioning them for sustainable managed expansion in the evolving travel industry.
Client: WorldVia | https://worldvia.com/
Over the last 3 years, WorldVia Travel Group, a premier travel platform, has faced significant challenges in the shifting travel industry. Following the pandemic, they navigated substantial growth and the complexities of modern HR demands, and NorthstarPMO stepped in to provide essential fractional HR support. In 2025 the relationship continues reshaping their approach to human resources management, and helps them to stabilize and enhance their operations. The NorthstarPMO team continues to evolve its relationship and support for the business as it matures into a new stage of growth…
Client Testimonial
”During the three years working with NorthstarPMO as our HR partner, we’ve been able to adapt our HR approach and function to meet and overcome the growth challenges we faced during an unprecedented time. With a scalable resource, and the depth of a team when we need it most, the fractional model they pioneered has been a remarkable step forward in our people strategy…” - Jason Block, CEO
The challenge
During the pandemic, like many businesses in the travel industry, WorldVia’s team of 100 colleagues had been paired down to 25, which included the dissolution of an HR specialist role.
As travel resumed, and business came back quickly, the leadership team found themselves navigating substantial rapid growth and needed to manage the complexities of modern HR demands without in-house HR support.
The business needed robust HR support to handle recruitment, onboarding, benefits, and employee engagement effectively as they scaled back up. Their goals included establishing a responsive, comprehensive HR strategy that aligned with their culture, rapid technological advancements and diverse workforce needs.
They looked to NorthstarPMO and its novel fractional HR model to meet these new challenges.
Our solution
After working closely with the WorldVia leadership and executive team to gain a deep understanding of the business and its culture, NorthstarPMO implemented a fractional HR model, tailored to its unique requirements and challenges. This approach included:
- Strategic HR Planning: Collaborating closely with WorldVia’s leadership to understand their long-term goals and immediate HR needs.
- Technology Integration Support: Leveraging NorthstarPMO's expertise to enhance WorldVia’s proprietary technology platforms with HR functionalities.
- Comprehensive HR Management: Providing scalable solutions in recruitment, policy development, and compliance, ensuring alignment with state-specific regulations.
- Proactive Engagement: Introducing initiatives that fostered a culture of transparency and inclusivity, crucial for remote and diverse teams.
Outcomes to date
The fractional relationship has flourished over three years. As a strategic partner, NorthstarPMOs support has revitalized World Via’s HR operations, bringing:
- Enhanced HR Efficiency: By outsourcing HR functions, WorldVia could focus more on core business areas, leading to improved operational efficiency.
- Cultural Reinforcement: Initiatives led by NorthstarPMO have strengthened WorldVia’s culture, promoting a supportive and inclusive work environment.
- Strategic HR Alignment: With NorthstarPMO’s support, WorldVia has effectively aligned their HR strategies with business objectives, supporting sustainable growth.
This collaboration not only stabilized WorldVia during a critical period but has set a foundation for continuous improvement and success in the evolving travel industry.
To date, the WorldVia team has grown to 70 staff, and NorthstarPMO has developed a new, evolving support strategy to enable the business to continue its growth journey with leading edge HR support, tailored to deliver efficiencies and the highest levels of flexible, on demand service.